Or, get $500 off if you get a new phone line.Īfter not receiving the rewards card in 30 days, I started this horrible experience of calling the customer service. O The promotion as the time was get $700 off iPhone 11 if you port in a number from another provider. And was the only reason why I got the new number and new phone. Ěnd she said that I was eligible for a promotion to get $500 off of an iPhone 11 if I opened up a new line.I received a confirmation email on the rewards card that also stated that I should receive my card within 30 days. She stated that I should receive the card in the mail within 30 days.
She offered me a $250 rewards card for not leaving AT&T. I think this may have happened one month. The rep acknowledged how upset I was and promised… Please pull the call logs and listen to this conversation. I started off with Cingular and hung in there through mergers. Which is very dis-concerning to me since I have been with the company since 1997. At this point, I really wanted to see what I could do to get out of my AT&T contract and move on to a different provider. The week prior I had spent hours on customer service rep calls and was very frustrated on other issues. On NovemI spoke to a representative out of Jamaica. And if the reps intentionally lied because there is some type of incentive or commission involved for them, then they should be fired for mis-representation. I want to see AT&T be accountable for what their representatives tell us. Reps not putting good notes into my file on what was promised or discussed.Īt this point it is more about principal than anything else for me. Reps disconnect call and not calling me back. Reps saying that they would call back and don’t. Each rep tells me something different to the same question. No consistency in what each rep tells me. I am being put on hold for extended amount of time without anyone checking on me. I am being transferred from one rep to another rep. If you look up my call log, you will see that I have probably had to call customer service at least 30 times in the past four months. If you’re still not sure, then you might want to consider these other great cell phone plans.I have had the worst experience with customer service over the past four months. If you’re excited to get a great family plan deal and unlimited high-speed data, then you can sign up for AT&T online. But T-Mobile still has faster data speeds and Verizon has better overall coverage. Overall: When it comes to the big three-AT&T, T-Mobile, and Verizon-AT&T stands out for its high or lack of data caps and good coverage. AT&T’s 5G and 5G+ networks aren’t the biggest or fastest in the country, but they’re coming along. #Att wireless customer service phone download#
It’s download speeds are not the fastest, but they’ll do the trick. Coverage: AT&T’s 4G LTE coverage is pretty darn good across the continent of North America.You can save money on all these plans by bundling in a family plan. But the Unlimited Extra and Premium plans have high data caps (100 GB to unlimited GB), fast speeds, and some decent perks. Plans: AT&T’s Unlimited Starter plan offers little and costs a lot.Here’s a quick recap of the plans, coverage, and performance to help you make up your mind. Those looking for a family plan with lots of data to share will also love AT&T.īut others may find that the company's high prices aren’t worth it for a few extra GB of data, especially since T-Mobile and Verizon offer powerful alternatives. AT&T’s high data caps, fast speeds, and good coverage make it a great choice for those who game, work, or stream on their phone all day.
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